WORK-FRIENDLY REMINDERS
Work-Friendly Reminders
WORK SMART! WORK SAFE!
- Sign out of computer when taking a passenger in wheelchair down the bridge. This will prevent others from boarding under your sign.
- Check and double check when doing DOC and VISA checks. If unsure about anything refer the issue to a Lead/ Timatic coach or CSM. Please ensure you comment the DCS with the name of the person who has given the passenger authorization to travel.
- Whenever taking DOC edits off DCS be aware that the agent sign is recorded on the DCS. This agent will be held responsible for ensuring that the passenger has correct DOCS. Be very vigilant and certain before removing any such edits.
- Following SOP comes first before OTP.
- If OTP is jeopardized in any way (wchrs / docs ) always ask deployment for help. Please indicate on your 610 the time and who you spoke to.
- Be more concerned about doing the job safely and securely rather than doing the job fast.
-Overtime Know your Rights
You cannot be expected to work any additional hours when you are exhausted or ill. Nor can you be expected to work additional hours which would adversely impact on your ability to care for your children or family members.
Job Description: Check–In / Basic Check-in Entries
International Check-in (general info)
N.B. When in doubt of any/all SOP's (Standard Operating Procedures), please call upon your "working" Lead L-CSSA to show and lead by example, LETTER OF UNDERSTANDING NO. 22 - LEAD AGENTS > L22.02.01. Above all, remember to work safe and smart!
Sign-in to RESIII/QikCheck and Login to ACpedia to make ready to check-in customers. We strongly suggest for your own security, that you protect and change your passwords on a regular basis to avoid them being compromised.
1) Greet Customer(s) with smiles :-) and preferably by name using their language of choice; Linguistic Policy and Official Languages Act / English or French, the customer’s choice is always our choice/Français ou anglais, au choix du client, tout simplement / Airport French Translation Phone Line - Call Centres, Airports.
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Reminder: During shift, whilst on-duty if you encounter any broken or malfunctioning equipment/facility we use as tools to do our jobs, please take the time to report to the appropriate authorities responsible for repair, particularly since we often hear colleagues complain about the frustration of "job-expectations-without-working-tools".
Just as important, please report all injuries and hazardous conditions in-and-around your workplace.
ACaeronet > My Work > My Forms > All Forms
Health and Safety Concern Form - ACF32 (Open)
Accident/Incident - ACF32-5 (Open)
When leaving your work-station/counter on rest-break or end-of-shift and/or whilst the PC is unmanned, please remember to Sign-out from RESIII/QikCheck (ACpedia) and close/turn-off the baggage/belt door for safety/security before you leave your position to proceed to punch-out.
WORK SMART! WORK SAFE!
- Sign out of computer when taking a passenger in wheelchair down the bridge. This will prevent others from boarding under your sign.
- Check and double check when doing DOC and VISA checks. If unsure about anything refer the issue to a Lead/ Timatic coach or CSM. Please ensure you comment the DCS with the name of the person who has given the passenger authorization to travel.
- Whenever taking DOC edits off DCS be aware that the agent sign is recorded on the DCS. This agent will be held responsible for ensuring that the passenger has correct DOCS. Be very vigilant and certain before removing any such edits.
- Following SOP comes first before OTP.
- If OTP is jeopardized in any way (wchrs / docs ) always ask deployment for help. Please indicate on your 610 the time and who you spoke to.
- Be more concerned about doing the job safely and securely rather than doing the job fast.
-Overtime Know your Rights
You cannot be expected to work any additional hours when you are exhausted or ill. Nor can you be expected to work additional hours which would adversely impact on your ability to care for your children or family members.
Job Description: Check–In / Basic Check-in Entries
International Check-in (general info)
N.B. When in doubt of any/all SOP's (Standard Operating Procedures), please call upon your "working" Lead L-CSSA to show and lead by example, LETTER OF UNDERSTANDING NO. 22 - LEAD AGENTS > L22.02.01. Above all, remember to work safe and smart!
- After punch-in, be on-time to attend your Daily Briefing before proceeding to your assigned/bid area as detailed in the Job Description: Check–In referenced above.
- Be in uniform per Article 19.02 UNIFORMS / Uniform and Grooming Standards Guide / (AC) VF Imagewear Canada, Inc..
- Be in possession of a valid RAIC (ID) (correctly displayed whilst working in "secure" areas) / Renewing your RAIC.
- Be in possession of a valid AC Dangerous Goods Certificate ACF292 (2007-12) / Dangerous Goods - Policy and Procedures.
- Be in possession of your Union Right to Refuse unsafe work card per H&S mandates, Article 18.09 HEALTH AND SAFETY.
- Be in possession of an AC-provided Ball-Point Pen (cover/cap removed while in use to discourage customers taking them away).
- Be in possession of a Time-Piece.
- Be in possession of a "F" finger key (to access AC supplies in locked store rooms).
Sign-in to RESIII/QikCheck and Login to ACpedia to make ready to check-in customers. We strongly suggest for your own security, that you protect and change your passwords on a regular basis to avoid them being compromised.
1) Greet Customer(s) with smiles :-) and preferably by name using their language of choice; Linguistic Policy and Official Languages Act / English or French, the customer’s choice is always our choice/Français ou anglais, au choix du client, tout simplement / Airport French Translation Phone Line - Call Centres, Airports.
- a) "Where are you traveling to today?" (determines whether PSGR(s) are lined-up in the correct queue)
- b) "Is "XYZ" (DCS DEST CTY) your final destination?" (for OAL/CNX oncarriage edit info). If CNX then ask via which AC-served CTY.
- c) "How many PSGR(s) are traveling?" (determines how many persons in send-off entourage are to be actually served)
2)
- a) "Can I please have your Passport and Boarding Pass(es), if you've already checked-in online/kiosk", Web Check-in and/or Kiosk Check-In. If those automated mechanisms have failed to deliver expected/promised service, please take the opportunity to explain, "that's why WE are here, to do the job".
- b) Scan (origin) Boarding Pass and/or Passport to display DCS(PNR) or checking ITIN assign to AC Flight (origin) as necessary, to determine if all needed info is contained on DCS record. Make sure all APIS info is on DCS for all INTL-bound ITIN.
- c) Append PSPT/APIS to all INTL-bound PSGRs DCS for initial/original records and/or RRTE (re-route) or alternate routing during over-sale/IROP handling to facilitate ADC/TIM verification where protection/re-booking is worked on by behind the scenes by support staff (CSD and CJM).
- c) Do a TIMatic Query for PSPT/VISA and edit/add VISA info if required (CYA). Travel Documents
3)
- a) Check if ET is associated to DCS and how many pieces are allowed for Baggage free-of-charge and/or subject to excess fees.
- b) "How many pieces of baggage are you checking-in to go down the baggage-belt today?" (Check from ACpedia/ET to determine what the Free Baggage Allowance and additional Excess Charges apply, i.e. EBFB, EBSB, EBOW, EBEP etc.)
4)
- a) Check-In the right PSGR(s) and collect Boarding Pass(es) from printer and do EDIFACT THRU CKIN as needed.
- b) Advise PSGR(s) to please baggage on scale/belt one at-a-time to be weighed-and-measured.
- c) Is your name/contact Baggage identification on the baggage? (Scan/eye-ball Cabin Carry-On Baggage for compliance and direct to sizing-devices as needed) Note: PSGR(s) are allowed two (2) pieces of Cabin Baggage (everything included, e.g. handbag, purse, camera, laptop, duty-free purchases, etc. and each piece of cabin baggage MUST fit comfortably on each side of the sizing device, i.e. small/smaller, neither must weigh more than 10kg each and NOT contain any prohibited items, i.e. liquids, gels, scissors, knives etc.
5)
- a) Tag checked baggage (one-at-a-time). Run a cumulative count of weights, using the scale/calculator at your GTAA/CUTE work-station (once scale settles, press the M+ button to tally the weights).
- b) Apply Baggage Claim stub/receipt to Baggage Check and once weights added, mark TTL Pcs./Wt. in kilograms. (IATA defaults to metric and Canada is also officially uses the Metric System) Customers benefit in kilograms because they get the advantage of 1LB+ which often they can use.
- c) Mark the Boarding Pass to highlight ET, Boarding Time and Departure Gate.
6)
- a) Direct PSGR to proceed to board at DEP GTE "X" asap as boarding starts at XX:XX for an on-time departure. If non-smoker, lots more facilities beyond the security check-points, reinforce the need to proceed to the departure gate area soonest possible, by indicated/marked deadline to facilitate an on-time departure. Check-in and boarding gate deadlines / Check-in Cut Off Times
- b) End by wishing Customer(s) a pleasant flight/thank them for choosing AC.
Reminder: During shift, whilst on-duty if you encounter any broken or malfunctioning equipment/facility we use as tools to do our jobs, please take the time to report to the appropriate authorities responsible for repair, particularly since we often hear colleagues complain about the frustration of "job-expectations-without-working-tools".
Just as important, please report all injuries and hazardous conditions in-and-around your workplace.
ACaeronet > My Work > My Forms > All Forms
Health and Safety Concern Form - ACF32 (Open)
Accident/Incident - ACF32-5 (Open)
When leaving your work-station/counter on rest-break or end-of-shift and/or whilst the PC is unmanned, please remember to Sign-out from RESIII/QikCheck (ACpedia) and close/turn-off the baggage/belt door for safety/security before you leave your position to proceed to punch-out.