Wheelchairs (WCHR WCHS WCHC WCMP WCBD WCBW) and Mobility Aids Procedures

Check-in

  1. Check-in at least


        1. 60 minutes prior to general public check-in for transborder AC flights and all flights booked as UA*/AC　 to ensure sufficient time for special handling and packaging for customers checking in electric wheelchairs on Dash 8, CRJ, CRA or Beech aircraft (fewer than 60 seats).


        2. 60 minutes prior to general public check-in time for all other flights


  2. Ensure that a customer requiring wheelchair assistance is attended to at all times, including enplaning and deplaning, at connection points and between gates, security, and customs and immigration (where local authorities permit).


      1. Customers who require wheelchair assistance must never be left alone at an unattended gate.


      2. For transborder, customers who are not independently mobile must not be left unattended for more than 30 minutes.


      3. Always ensure that there is a proper hand-off of the customer to another agent.


      4. The delivering carrier is responsible to provide assistance, even if the customer is holding separate tickets.


  3. Keep the customer informed of any:


      1. Delays that may occur in providing the assistance they have requested.


      2. Chance of missing their connecting flights.


  4. Non-ambulatory customers may request to use the on-board wheelchair, available on all Air Canada aircraft types (see the section Onboard Wheelchairs/Cabin Wheelchairs – CJM and Check-in Procedures section below for more information)


  5. Customers have the right to stay in their own wheelchair up to the gate area.


For　further information on Airport handling process please refer to the section Special Services Provided by AC in the document Customers with Disabilities and Access Regulations Policy and Procedures

Customers with Disabilities and Access Regulations Policy and Procedurestomers with Disabilities and Access Regulations Policy and Procedures  

Unattended Gates
  1. Customers who require assistance (including customers with vision and/or hearing impairments, who require wheelchair assistance, etc) must never be left at an unattended gate.
  2. Always ensure that there is a proper hand-off of the customer to another agent.